General Terms and Conditions

These GTC apply to all contracts for IT services between Grawert IT-Service OÜ (hereinafter the "Provider") and its customers (hereinafter the "Customer"). Any deviating terms of the Customer shall only become effective if the Provider expressly agrees to them in text form.

The Provider delivers IT support and services, in particular in the areas of email and communication, domains and DNS, cloud services, website maintenance, workstation systems and IT security.

The nature, scope and conditions of the services are set out in the respective individual quote or order confirmation. Information on this website serves general information purposes and does not constitute a legally binding offer.

A contract is concluded through an individual offer from the Provider and its acceptance by the Customer, generally in text form (e.g. by email). A free initial consultation does not create any obligation to conclude a contract.

The prices agreed in the quote apply. Unless otherwise agreed, invoices are due for payment in full within 14 days of the invoice date. If the Customer defaults on payment, the statutory default provisions apply.

The Customer shall provide the Provider with the information, access and contact persons required to deliver the services in good time. The Customer remains responsible for backing up their own data, unless data backup has been expressly agreed by contract as a service of the Provider.

Service and response times are governed by the individual agreement. Binding response or availability times apply only insofar as they have been expressly agreed (e.g. in a service level).

The term and notice periods of ongoing support contracts are set out in the individual agreement. The right to extraordinary termination for good cause remains unaffected for both parties. Notice of termination must be given in text form.

The Provider delivers its services professionally in accordance with recognised technical standards. The statutory warranty rights apply, unless something different has been permissibly agreed in these GTC or in the individual contract.

The Provider is liable without limitation for damages arising from injury to life, body or health, as well as for damages based on intent or gross negligence.

In the case of a slightly negligent breach of essential contractual obligations (obligations whose fulfilment is a prerequisite for the proper performance of the contract and on whose observance the Customer may rely), liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded.

For the loss of data, the Provider is liable only to the extent that would have been required for recovery had the Customer carried out proper and regular data backups, unless data backup was expressly agreed as a service of the Provider. Mandatory statutory liability provisions remain unaffected.

Insofar as the Provider processes personal data on behalf of the Customer in the course of delivering its services, the parties shall conclude a data processing agreement pursuant to Art. 28 GDPR. The details are governed by the separate DPA.

Amendments and additions to the contract must be made in text form. Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.

The law applicable at the Provider's registered office shall apply, excluding the UN Convention on Contracts for the International Sale of Goods; with respect to consumers, this applies only insofar as it does not deprive the consumer of the protection afforded by mandatory consumer protection provisions of the state in which the consumer has their habitual residence. If the Customer is an entrepreneur, the place of jurisdiction is the Provider's registered office. Last updated: August 2026