About Us
No call center, no ticket carousel, no rotating technicians. You speak with the person who set up your systems and keeps an eye on them every day.
- Over 15 years of experience with small businesses
- A maximum of 25 clients – deliberately limited
- Company and servers in Europe
- Fixed contact hours instead of an anonymous phone queue
Why we set a limit
Personal support doesn't scale. Anyone with hundreds of clients doesn't truly know a single one of them.
With a maximum of 25 clients, there's time to keep your systems in mind – and to spot problems before you even notice them.
How we work
Plain language instead of jargon, fixed prices instead of timesheet roulette, and documentation that belongs to you.
If something doesn't make sense, we'll say so – even when it means less revenue for us.
Our approach
IT should be unobtrusive. The best day is the one when you don't have to think about us at all.
We build solutions that stay understandable even without us – no dependency created through a lack of transparency.
Region & availability
Remote support worldwide in German and English. On-site appointments by arrangement.
Mon–Fri 08:00–18:00, with round-the-clock emergency support for contract clients.
Let's get to know each other.
The best way to tell whether the chemistry is right is in conversation. That's exactly what the initial consultation is for.
Your contact
Thomas Grawert
Managing Director, Grawert IT-Service OÜ
Your dedicated contact for your entire IT — from the first consultation to day-to-day operations.
For more than 15 years, I have supported the IT infrastructures of small businesses and international company locations. With Grawert IT-Service, you do not deal with rotating first-level support agents: you contact me directly, from the initial assessment through to ongoing operations.
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