Frequently Asked Questions
The questions we’re asked in almost every initial consultation – answered here directly.
Question not covered?
Call us or drop us a line. We’re happy to answer questions that won’t lead to any work for us too.
Phone +49 175 5596119, info@grawert-it.com
Initial Consultation
30 minutes, free and with no obligation – by phone, video or at your premises.
Afterwards you’ll know where you stand, even if we don’t end up working together.
- What does the support cost?
- The flat rate depends on the number of workstations and systems. For small businesses it starts in the low three-figure range per month – you receive a fixed quote in advance.
- Is there a minimum contract term?
- No. The contract can be cancelled monthly, effective at the end of the month. We earn your loyalty through good service, not through fixed terms.
- How quickly do you respond?
- During service hours, usually within 30 minutes and at the latest within one working day. Emergencies around the clock within 15 minutes.
- Do you also support existing systems?
- Yes. We take over environments that have grown over time, document them and bring them into a clean state step by step.
- Where is my data stored?
- Exclusively in ISO 27001-certified data centres in Germany, encrypted and with a data processing agreement.
- What happens if we part ways?
- You receive all access credentials, passwords and the complete documentation. The accounts are in your name anyway.
- Do you also come on site?
- Regularly in the Berlin area, throughout Germany by arrangement. Many things can be resolved faster by remote support.
- Why only 25 clients?
- Because personal support takes time. More clients would mean we no longer know your systems by heart.
Didn't find your question?
Ask us directly – we answer clearly and without technical jargon.