Start Remote Support
We solve most problems in a few minutes directly on your screen – by arrangement, encrypted and visible to you at all times.
- Connection only after your explicit approval
- End-to-end encrypted transmission
- You watch every step live
- You can cancel at any time with a single click
How it works
1. Call us or arrange an appointment. 2. We give you the link to the support program. 3. You start the file and tell us the ID displayed.
After the session, the access becomes invalid – no permanent access is created.
Security & data protection
We never access your system unannounced. No connection is possible without your active approval.
Sessions are logged (time, duration, technician); their contents are not recorded.
Preparation
Close any confidential documents that are none of our concern. Leave everything else open – it helps with troubleshooting.
Stay at your device so we can clarify any questions directly.
When nothing starts anymore
If the device no longer boots, remote support won't help – then we come on site or collect the device.
In that case, please call the emergency hotline directly.
We'll take a look right away.
You start the session, we take over – only after your explicit approval.