Emergency Hotline

If you suspect ransomware encryption or a hacker attack: disconnect the affected devices from the network, but do not switch them off.

Don't respond to any ransom demand, don't delete anything, and don't attempt your own repairs – the traces matter.

We get in touch, build a picture of the situation and first stop it from spreading.

After that come recovery from backups, root-cause analysis and – if necessary – support with reporting to the supervisory authority.

A complete outage of email, server or internet, data loss, a security incident, or the failure of business-critical software.

Individual slow computers or printer problems we handle during regular service hours.

We also help non-customers in an emergency, provided we have capacity – billed by time and effort.

Give us a call and we'll tell you honestly, right away, whether we can step in at short notice.